Safety locking arms will not lock
Solution- Check that the parts are perfectly aligned before locking the arms. The parts will only fit in the orientation shown in the manual. Do not force the locking arms shut if parts are misaligned.
Juicer vibrates excessively
Solution- Stop the juicer and reassemble the juicer properly. Make sure the juicing screen is properly seated and no parts are broken.
Juice is leaking from juice cover outlet during juicing
Juice may leak out if the pulp container is not fitted properly. Please make sure the pulp container is locked into place.
Rice is not grinding well.
Solution- The rice must be completely dry in order to grind properly. For best results, use our NUC large capacity blender.
When kneading noodles, it does not work properly.
Solution- If the dough is too watery, then it will stick to the worm screw and it won’t come out.
If the problem is still occurring even though dough batch is good, then add oil to the worm screw.
When juicing grapes, the skins do not come out.
Solution- Instead of using a juicing nozzle, use the mincing nozzle for better results.
The juice pulp still has too much liquid.
Solution- When juicing, combine low fiber foods (such as carrots) with high fiber foods (such as kale) to decrease the moisture of the pulp and increase the amount of juice.
Amount of juice is too little.
Solution- All produce is different, with freshness often determining the amount of juice in it. To extract more juice out of refrigerated produce, soak them in clean water. When juicing, combine low fiber foods (such as carrots) with high fiber foods (such as kale) to decrease the moisture of the pulp and increase the amount of juice. Check if the pressure silicone is assembled properly. Also, cut hard ingredients down to size.
The strainer does not separate the juice
Solution- Adding too much food too quickly to the juicer may clog the strainer. Use the reverse button to unclog the food. Also disassemble the parts and clean the strainer
I think the worm screw is grinding itself
Solution- Try to avoid turning on the juicer if there are no ingredients in it
Motor stops during use
Solution- Check if the plug is plugged properly. Also check to see if any food is clogged in the screw or machine. Push the “Reverse” button to dislodge any food that may be stuck. If the motor still won’t start, contact your Service Centre
It doesn’t turn on
Solution- Check if the plug is plugged properly. If the motor still won’t start, contact your Service Centre
I think the juicing screw/auger is grinding itself
Solution- Try to avoid turning on the juicer if there are no ingredients in it
Amount of juice is little
Solution- All produce is different, with freshness often determining the amount of juice in it. To extract more juice out of refrigerated produce, soak them in clean water. When juicing, combine low fiber foods (such as carrots) with high fiber foods (such as kale) to decrease the moisture of the pulp and increase the amount of juice. Check if the pressure silicone is assembled properly. Also, cut hard ingredients down to size
Stops during use
Solution- Adding too much food too quickly to the juicer may clog the strainer and/or cause overheating.
Wait a few minutes for the appliance to cool down again. Once the motor starts, use the reverse button to unclog the food.
Also disassemble the parts and clean the strainer
Juicing bowl is shaking in middle of operating
It is completely normal that juicing bowl is shaking little bit while operating
The lid is stuck after juicing
Solution- There may be extra pulp accumulated underneath the juicing screw. Firmly press down the centre of the drum lid while turning it counterclockwise to open. Also try pressing “Reverse” to unclog any food