Juicer

The lid is stuck after juicing

There may be extra pulp accumulated underneath the juicing screw. Firmly press down the centre of the drum lid while turning it counterclockwise to open. Also try pressing “Reverse” to unclog any food.

Juicing bowl is shaking in middle of operating

It is completely normal that juicing bowl is shaking little bit while operating.

Stops during use

Adding too much food too quickly to the juicer may clog the strainer and/or cause overheating.
Wait a few minutes for the appliance to cool down again. Once the motor starts, use the reverse button to unclog the food. Also disassemble the parts and clean the strainer.

I think the juicing screw/auger is grinding itself

Try to avoid turning on the juicer if there are no ingredients in it.

It doesn’t turn on

Check if the plug is plugged properly. If the motor still won’t start, contact your Service Centre.

Motor stops during use

Check if the plug is plugged properly. Also check to see if any food is clogged in the screw or machine. Push the “Reverse” button to dislodge any food that may be stuck. If the motor still won’t start, contact your Service Centre.

I think the worm screw is grinding itself

Try to avoid turning on the juicer if there are no ingredients in it.

The strainer does not separate the juice

Adding too much food too quickly to the juicer may clog the strainer. Use the reverse button to unclog the food. Also disassemble the parts and clean the strainer.

Amount of juice is too little

All produce is different, with freshness often determining the amount of juice in it. To extract more juice out of refrigerated produce, soak them in clean water. When juicing, combine low fiber foods (such as carrots) with high fiber foods (such as kale) to decrease the moisture of the pulp and increase the amount of juice. Check if the pressure silicone is assembled properly. Also, cut hard ingredients down to size.

The juice pulp still has too much liquid

When juicing, combine low fiber foods (such as carrots) with high fiber foods (such as kale) to decrease the moisture of the pulp and increase the amount of juice.

When juicing grapes, the skins do not come out

Instead of using a juicing nozzle, use the mincing nozzle for better results.

When kneading noodles, it does not work properly

If the dough is too watery, then it will stick to the worm screw and it won’t come out. If the problem is still occurring even though dough batch is good, then add oil to the worm screw.

Rice is not grinding well

The rice must be completely dry in order to grind properly. For best results, use our NUC large capacity blender.

Juice is leaking from juice cover outlet during juicing

Juice may leak out if the pulp container is not fitted properly. Please make sure the pulp container is locked into place.

Juicer vibrates excessively

Stop the juicer and reassemble the juicer properly. Make sure the juicing screen is properly seated and no parts are broken.

Safety locking arms will not lock

Check that the parts are perfectly aligned before locking the arms. The parts will only fit in the orientation shown in the manual. Do not force the locking arms shut if parts are misaligned.